Exchanges and Returns

At Intelligent Armour Limited we try to be as helpful and as accommodating as physically possible. We understand our client and the needs of operational equipment for hostile environments; we also understand that sometimes products are wrong or that they just don't fit!

By law, you have the right to cancel an order and return items unopened and in a re-saleable condition for refund of the purchase price only, unless faulty or mis-delivered at any time before the order is dispatched or within seven working days of the day after the date the item was received.

This, however, does not apply with any items made-to-order such as body armour. Such items can only be cancelled prior to manufacture or returned if mis-delivered, found to be faulty and or damaged in transit upon receipt.

Returning an item

To return or exchange an item or items, please send back to us the item or items with original packing and download and fill in our return note. Please ensure that returned goods are correctly packed to prevent any damage.

In case of an exchange, we will ask for the payment of a secondary postage which will be the same as the one which has been paid originally when you ordered with Intelligent Armour. Payment can be made by cheque and enclose with the returned goods, by telephone.

If the wrong item has been sent to you Intelligent Armour Ltd would refund you the cost of postage you had to pay to return the item to us and we wouldn’t ask you to pay any other charge for the shipping if you wish to make an exchange.

All said items must be sent via registered mail and we recommend that you keep a proof of postage and a note of the tracking number. If goods are not sent recorded we cannot be held responsible if the goods do not reach us.

On receipt of the returned product, we will either issue a full refund or exchange your products as per your wishes.

*Please note that in the interests of hygiene, underwear cannot be returned

 

Refund of delivery charges

For faulty / damaged in transit or mis-delivered items, you may either opt for a replacement item or a full refund - including outward and return delivery charges.

For correctly delivered goods of merchantable quality, refunds of outward or return postage fees will not be issued.

Faulty or damaged goods

If an item is faulty it must be returned to us for inspection and if necessary we will forward it to the manufacturers for testing, before replacement goods or a refund can be issued. Please allow up to 28 days for this process.

Transaction fees

Where returned or cancelled goods have been purchased with a credit card, a transaction fee of around 3.5% will be incurred unless said goods are found to be faulty or damaged. This fee is levied by by our payment service and is otherwise unrecoverable by Intelligent Armour Limited.

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