Terms & Conditions of Sale
By using the Intelligent Armour Limited website and transacting business with Intelligent Armour Limited you agree to be bound by the following conditions.
Our contract with you
When you place an order with Intelligent Armour Limited, you will be sent a confirmation email containing the details of your order. This confirmation is automatic and does not enter you (or Intelligent Armour Limited) into any contract. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled.
Instead, your order simply represents an offer to us to purchase a product which is accepted by us when you pay in full for the said product.
The contract between you and Intelligent Armour Limited begins only at this point and extends only to the products specifically identified in the dispatch confirmation notice and invoice.
Product information
If, despite our best efforts, any of the hundreds of products on our website has been accidentally mis-priced or incorrectly described, we will, rest assured, correct any errors or omissions upon receipt of your order.
Incorrect pricing
If a product's correct price is lower than that stated on the website, we will charge the lower amount and send out your order as normal.
If, on the other hand, a product's correct price is higher than that stated on the website, we may either, at our descretion, advise you of the correct (higher) price and give you, of course, the opportunity to cancel (if you wish) or we may simply charge the lower price (as stated on the website).
Product availability & dispatch
We do try to stick to a very quick delivery schedule where possible; normally within three days of order/payment.
During order processing, we will inform you by email if any products you've ordered have become unavailable or if there are any unexpected delays with dispatch.
Blackhawk and 5.11 Tactical items: While we try to keep a large stock, but some items will take longer to dispatch due to availability.
Ownership rights
In all cases, ownership of any goods dispatached remains solely with Intelligent Armour Limited until such time as those goods have been paid for, when ownership rights will pass to you, the customer.
Cancellations & returns
By law, you have the right to cancel an order and return items (unopened and in a re-saleable condition) for refund (of the purchase price only, unless faulty or mis-delivered) at any time before the order is dispatched or within seven working days of the day after the date the item was received.
This, however, does not apply with any items made-to-order (such as body armour). Such items can only be cancelled prior to manufacture or returned if mis-delivered, found to be faulty / damaged in transit upon receipt.
Refund of delivery charges
For faulty / damaged in transit or mis-delivered items, you may either opt for a replacement item or a full refund - including outward and return delivery charges.
For correctly delivered goods of merchantable quality, refunds of outward or return postage fees will not be issued.
Faulty or damaged goods
If an item is faulty it must be returned to us for inspection and if necessary we will forward it to the manufacturers for testing, before replacement goods or a refund can be issued. Please allow up to 28 days for this process.
Transaction fees
Where returned or cancelled goods have been purchased with a credit card, a transaction fee of around 3.5% will be incurred (unless said goods are found to be faulty or damaged). This fee is levied by by our payment service and is otherwise unrecoverable by Intelligent Armour Limited.
Your rights
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Losses
Intelligent Armour Limited will be responsible for any losses you suffer as a result of our breaching these conditions, assuming the losses were reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.
Intelligent Armour Limited does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
Alterations to service, site or conditions
We reserve the right to make changes to our website, policies, and these conditions at any time.
You will be subject to the policies and conditions in force at the time of order placing, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable but will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
This condition does not affect your statutory rights.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales.
You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.