Help
If you've got questions about our products, service or using this site you'll probably find the answer below. If your query isn't covered here though, don't hesitate to contact us.
Topics covered on this page
- Are your products guaranteed?
- Are your prices subject to any tax charges?
- Are there any discounts Military available?
- Do you accept bulk/trade orders?
- What payment options do you offer?
- Can I cancel my order if I change my mind?
Are your products guaranteed?
Yes, the following warranties are offered:
- Blackhawk products: 12 months
- 5.11 Tactical products: 12 months
- Vests - protection levels NIJ IIA and NIJ II: 6 or 10 years ballistic (dependant on vest)
- Vests - protection levels above NIJ II: 10 years ballistic
- Covers: 12 months
- Helmets: 10 years ballistic / 18 months harness
- Plates: 10 years ballistic
Warranty details
- The armour system has been extensively tested and certified, copy certificates are available upon request
- The soft body armour packs are warranted to be free from defects in the materials for a period of up to 10 years from the date of manufacture, as shown on the label
- The fabric cover is warranted to be free from defects in materials and workmanship for a period of twelve months from the date of purchase
- Warranty is terminated if the carrier has been abused or the laundry instructions are not followed
- Intelligent Armour Limited reserves the right to recall and inspect any equipment subject to a warranty claim prior to settlement
If any components are damaged due to neglect, misuse or abuse - any warranty is immediately null and void.
Are your prices subject to any tax charges?
All UK (excluding the Channel Islands) and EU orders are subject to VAT at the prevailing rate. Any associated delivery charges are also subject to VAT.
If you have a valid EU VAT registration number, you may enter this during the checkout process to have the tax removed from your order.
Orders destinated for locations outside of Europe are not subject to VAT and will automatically have the tax removed.
Other tax charges
For overseas orders, you may find that import duties or similar charges also become payable. However, since these are levied by the receiving country, we cannot predict their application (or not) to your order and cannot, therefore, be held in any way accountable for their payment.
Any and all such charges are the responsibility of the purchaser.
Are there any discounts Military available?
Yes, we currently offer a 10% discount to UK forces personnel and police etc. (see forces discount page for more information).
We are also happy to negotiate discounts for orders of 10 or more items. Please email us via info@intelligent-armour.co.uk or call us on +44 (0) 1453 700574 to discuss your options.
Intelligent Armour Limited offers a 15% discount to members of the Police Firearms Officers Association (see PFOA for more information).
Further to the above discount, we also gove 10% discount to all serving police officers (see forces discounts above).
Do you accept bulk/trade orders?
Yes we can, please contact us with your requirements. Intelligent Armour Limited is listed on the "Blue Light" police procurement system and listed with HMRC, DIFID and the FCO as a supplier.
What payment options do you offer?
We accept all major credit and debit cards online via the speedy and secure processing services of either Sage Pay or PayPal, both of which are fully Payment Card Industry Data Security Standards (PCI DSS) compliant providers.
All online payment processing is handled by either Sage Pay/Card Net or PayPal and we therefore have no sight of your card details if you place your order using either of these payment methods.
Alternatively, you can always place your order online and then call us with your card details on +44 (0) 1453 700574. In this case, card details are retained only as long as required to process your payment.
Other payment options available
We also accept payment by cheque/postal order (made payable to: Intelligent Armour Limited) and bank transfer.
In the latter case, we'll contact you upon receipt of your order with appropriate details to affect the transfer.
In all cases, no goods will be dispatched without full payment.
Our online store transactions are dealt with via Paypal or SagePay. These card payment services are secure and Intelligent Armour Limited does not hold any card information on any of our systems.
Intelligent Armour Limited website is fully secured by both VeriSign and McAfee SECURE, to ensure that the security of your information is not compromised.
Can I cancel my order if I change my mind?
Most of our body armour is made to order, therefore, order cancellations will be accepted entirely at our discretion.
However, if you decide you that do not require the armour after payment has been processed (and we accept the cancellation) your refund will be less the 3.5% (approx.) transaction fee levied during payment processing.
Cancellation of orders from stock
Items from stock can more easily be cancelled prior to dispatch. Transaction fees, however, will still apply if the cancellation is made after payment has been processed.
Returning unwanted items
If your goods have already been dispatched at the time of order cancellation you can return them (unopened and in their original condition) upon receipt. Refunds will be less outgoing carriage/packaging and transaction charges. You will also be liable for your own shipping costs plus any that are incurred in the case of exchanges.
Returning faulty or damaged goods
In the unlikely event that your goods arrive damaged or develop a fault you may return them for a full refund - including carriage/packaging and transaction charges.
In all cases, please call us on +44 (0) 1453 700574 or email info@intelligent-armour.co.uk prior to making a return, see our terms and conditions for more information on our returns policy and proceed with the return as follows:
- Pack your items carefully to avoid damage and enclose a covering letter
- Ensure goods are insured against loss or damage as Intelligent Armour Limited cannot be held responsible for any returned goods that are not received or damaged in transit
- Obtain proof of posting (although this will not be considered as proof of delivery)
- Return the goods to us at the usual address